Voca Group Return Policy
1. Return Procedure
1.1 Return Period
Customers are allowed to request a refund or product exchange within a period of 15 days from the date of receiving the product.
1.2 Return Conditions
- Products must be in their original condition with no damage or usage.
- All accessories and original documents must be included with the product.
- The products should be returned in the original packaging.
2. Return Procedures
2.1 Contacting Customer Service
If a customer wishes to return a product, please contact our customer service team via email at customerservice@foca.com or by calling [phone number].
2.2 Submitting the Return Request
Upon contacting customer service, the customer will be asked to provide order information and clear pictures of the relevant products.
2.3 Review and Approval
Our team will review the return request and examine the products in question. If the conditions are met, approval for the return will be granted.
2.4 Refund Process
The refunded amount will be returned using the same payment method used for the purchase within 10 business days.
3. Exceptions
Foca Company reserves the right to refuse a return request if the specified conditions are not met.
4. Policy Changes
Foca Company reserves the right to update or modify this policy at any time without prior notice.