Voca Group Return Policy1. Return Procedure1.1 Return PeriodCustomers are allowed to request a refund or product exchange within a period of 15 days from the date of receiving the product.1.2 Return ConditionsProducts must be in their original condition with no damage or usage.All accessories and original documents must be included with the product.The products should be returned in the original packaging.2. Return Procedures2.1 Contacting Customer ServiceIf a customer wishes to return a product, please contact our customer service team via email at customerservice@foca.com or by calling [phone number].2.2 Submitting the Return RequestUpon contacting customer service, the customer will be asked to provide order information and clear pictures of the relevant products.2.3 Review and ApprovalOur team will review the return request and examine the products in question. If the conditions are met, approval for the return will be granted.2.4 Refund ProcessThe refunded amount will be returned using the same payment method used for the purchase within 10 business days.3. ExceptionsFoca Company reserves the right to refuse a return request if the specified conditions are not met.4. Policy ChangesFoca Company reserves the right to update or modify this policy at any time without prior notice.